Welcome to the new Roost — a brand-new app and online ordering, right here at southernroost.com. Coming from the old app? Everything made the trip.
SOUTHERN ROOST REWARDS
Earn Points. Redeem Rewards. Right Here in the Roost.Your Points Made the Trip.
Every point you'd earned came over — automatically. Your rewards too. Nothing to claim, nothing to re-earn, nothing lost.
💡 Balance look different than you expected? Email support@southernroost.com — we can see your old balance and we'll make it right, fast.
What's New Around the Nest
Three upgrades you'll feel on every order.
A Brand-New App
New App. Not an Update.
The old SR app is retired — it won't update itself. If it's still on your phone, delete it and download the new SR app from the App Store or Google Play. Your account is waiting inside.
Ordering Comes Home
Order at southernroost.com
Online ordering now lives right here on our website and in the new app — faster checkout, more reliable ordering, no third-party detours.
Rewards, Automatic
1 Point Per $1
Earn automatically on every online order — no scanning, no giving your name at the counter. In-store? Upload your receipt below and we'll add your points.
How It Works
Earn
1 point for every $1 spent online — automatic. Ordered in store? Upload your receipt and your points land in your account.
Redeem
Your points unlock rewards as you hit each tier. Redeem right at checkout — online, in the app, or in store.
Sign-In Takes About 20 Seconds
No new account. No password hoops. We brought your account over for you.
1
Go to the New Roost
Visit southernroost.com or open the new SR app.
2
Use Your Same Email
Enter the email you've always used with us — that's how your points find you.
3
Tap the Magic Link
We email you a magic link. Tap it, you're in — points sitting right where you left them.
Launch Week Only · September 8–14
Free Cinnamon
Glazed Croissant
With your first order on the new Roost — our thank-you for making the move. Breakfast hours only.
SR for a Year Winners
Your weekly meal keeps coming. Winner accounts move to the new program automatically — nothing you need to do, and you'll get a notification each week when your meal is ready to claim.
Loyalty FAQ
Where are my old points?
Right where you left them. Every point and unredeemed reward transferred automatically. Sign in with the same email you've always used and they're there.
Do I need to download a new app?
Yes — this is a brand-new app, not an update. The old app is retired and won't update itself. Delete it and download the new SR app from the App Store or Google Play. (No phone handy? Ordering and rewards also work right here at southernroost.com.)
Will my old login work?
Use the same email address you've always used — that's how your account and points match up. We'll send you a magic link to sign in, so you won't need your old password at all.
Do I still give my name at the register for points?
Nope — that's retired. Online orders earn automatically; in-store orders earn by uploading your receipt on this page.
How long until my points show up after a receipt upload?
Receipt uploads are processed weekly — your points will appear in your account within the week.
What about my gift card?
Bring it in or reach out to support@southernroost.com and we'll take care of you — no balance gets left behind.
What happens to my saved credit card?
Stored payment details never move between platforms — that's a good thing for your security. You'll enter your card once on the new system and you're set.
The old app won't load. What do I do?
That app is retired. Delete it and order right here or on the new SR app.
Something looks wrong with my points. Can you help?
Email support@southernroost.com with your name and the email on your account — we can see your old balance and we'll make it right, fast.
Ordered In Store? Upload Your Receipt
Snap a photo of your receipt and your points will be added to your account each week. No more giving your name at the counter — the receipt does the talking.
Receipt Upload
Get the Full Roost Experience
Questions? support@southernroost.com
