Privacy Policy

Effective Date: August 4, 2025

Southern Roost, including its website (southernroost.com), online ordering, catering, and rewards program (collectively, the “Services”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We collect information directly from you and automatically when you interact with our Services:

Identifiers & Contact Info: your name, email, postal address, phone number, account credentials, payment information.
Commercial Data: order history, purchase amounts, catering preferences.
Usage Data: IP address, device/browser details, interaction data, visits to our site or app.
Location Data: approximate (e.g. IP-based or device‑permission), where relevant.
Marketing & Demographic Data: preferences, interests, birthday, etc.

2. How We Use Your Information

We use your data to:

Provide, fulfill, and process your orders and Services.
Manage your account and customer support.
Send transaction messages and updates.
Personalize content and offers.
Conduct internal research, analytics, and improvements.
Operate loyalty programs and promotions.
Prevent fraud, maintain security, detect malicious activity.
Comply with legal obligations.

3. Cookies & Tracking Technologies

Our Services use cookies, pixels, tags, and other tracking tools (e.g. Google Analytics) to:

Enable necessary site functions and security.
Remember preferences and streamline forms.
Analyze site usage and performance.
Deliver targeted advertising and marketing.

You can disable non‑essential tracking, but certain site features may be impacted.

4. How Long We Retain Your Data

We retain personal information:

For as long as needed to fulfill business purposes (e.g. transactional history, account support).
To comply with legal and regulatory obligations.
Unless you request deletion (subject to legal exceptions).

5. How We Share Your Information

We may share data with:

Affiliates and Service Providers performing order fulfillment, hosting, analytics, marketing, and customer service.
Advertising partners for targeted or cross‑context behavioral advertising (which may constitute ‘sharing’ under state privacy laws).
Legal authorities if required by law or to protect our rights in legal disputes.
Merger or acquisition parties, if applicable.

We may disclose de‑identified or aggregated data with no uniquely identifying information.

6. Email & Marketing Communications

We may send:

Transactional emails (order confirmations, receipts, updates).
Promotional messages (offers, events, newsletters).

You may unsubscribe from promotional emails via links or by contacting us. Account-related communications will still be delivered.

7. Third‑Party Links & Social Features

Our Services may link to external sites or social media platforms (e.g., Instagram, Facebook). We are not responsible for their privacy practices. If you engage with them, you should review their privacy policies separately.

8. Security Measures

We employ standard security measures including SSL encryption, firewalls, and restricted access to protect personal data. However, no system is completely secure – please safeguard your login credentials.

9. Children’s Privacy

Our Services are not directed to children under 13 (or 16, depending on local regulation). We do not knowingly collect information from minors. If we learn that a minor’s personal data was collected without consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes are effective immediately upon posting to our site (with the updated Effective Date). Continued use of Services indicates your acceptance of modifications.

Contact Us

If you have questions or privacy concerns, please contact us at:
Email: info@southernroost.com
Phone: (912) 807 – 1022
Mail: 3202 HWY 84, Blackshear, GA 31516